Hotilla doesn't just measure what recovery costs you. It shows you where it bleeds, why it happens, and how to redirect those dollars into experiences that actually earn loyalty. The first intelligence layer between operational data and the guest P&L.
When a guest complains and a $200 F&B credit is given, the cost is real but lives nowhere countable. When a guest is upgraded for free, the rate differential is real lost revenue but never appears on a recovery line. Hotilla makes that economic reality visible.
Every recovery dollar at a hotel falls into one of three economic categories. Hotilla's framework structures every incident across these dimensions, so the right department owns the right number, and remediation becomes targeted rather than diffuse.
Cash that physically left the hotel. Recovery amenities, paid-out compensations, third-party reimbursements.
Revenue that was earned and surrendered: comp F&B credits, waived bills, complimentary upgrades, free nights.
Probabilistic exposure on dissatisfied guests who left without compensation. Silent churn priced into the model.
A cost report tells you what happened. Hotilla tells you where it bleeds, why it bleeds, and how the next dollar of recovery could go further. The same dashboard that surfaces the leakage points to the way out.
Each general manager sees their own property. Head office sees every property in one place. Hotilla consolidates guest scores whatever tool measures them, puts recovery cost per available room next to each score, and shows which properties are drifting before the quarter closes.
One month of duty log data from a full-service property in Sydney, structured through Hotilla's framework, surfaced a recovery cost that had never been counted on the P&L: compensations without an owner, upgrades without a line, dissatisfied guests who left without a word. The property's data stays with the property. The method is the same one running in the demo, on a fictional group you can explore.
Hotilla is built by an operator, now full time. Every feature is shaped by real duty log data and real GM conversations before code is written. The methodology survives contact with messy real-world operations because it was built on them.
The three-column framework was developed in conversation with operators. Hotilla is the tool that operationalises a methodology that already had to be right.
Every dollar shown is traceable to a specific incident in the duty log. Every calculation rule is documented and inspectable. No black box.
Guest names anonymised at ingestion. Multi-tenant data isolation. Property data never leaves regional residency without explicit consent.
Built while working inside a full-service hotel in Sydney. Shaped by conversations with group operators, asset managers and general managers across Australia. Every feature came from a real duty log and a real question, not from a roadmap.
Send your last month of duty log data. We structure it. You get a complete recovery cost view in one week. No commitment, no setup work on your end.
Running a group? Send one month of scores and spend per property, and see them in the group view.